TICKETTOSS / YOUR INFORMATION

Privacy policy

Effective October 22, 2026

Information used to prepare your letter

We process the ticket details you confirm, your selected appeal reasons, your story, evidence descriptions, email address, and any deadline you confirm. Drafts may be kept in your browser session so you can move between steps. In live mode, a ticket photo is sent transiently to the configured OpenAI or Anthropic vision provider. Review photos for unnecessary personal information before uploading.

Evidence and images

We do not store ticket images in our database. Optional evidence files stay in your browser; only the descriptions you confirm are used in the letter. You must submit original evidence to the agency yourself. Your device and our processors may have their own retention practices.

Service providers and payments

In live mode, Supabase stores order details and letters, Stripe processes payments, Resend delivers emails, and Hostinger provides VPS hosting for the app. We store payment identifiers, not card numbers. The selected language-model provider processes ticket extraction and constrained letter-planning requests. These providers may process information in the United States or other locations under their own privacy terms.

No account and limited analytics

A private access cookie lets you reopen your order without an account. We record upload, preview, and paid events with pseudonymous identifiers; we do not put your story, ticket image, plate, or email in those events. An optional campaign label is kept for the current browser session and included in Stripe checkout and payment metadata so we can count purchases from our campaigns. We do not collect advertising click IDs or search terms, load third-party advertising trackers, or sell your personal information.

Retention, access, and deletion

Order data remains available until removed by the operator. Contact support to request access, correction, or deletion, using your order reference; we may need to verify control of the order email. Financial records may need to be retained where required. Provider backups and payment records follow the provider's retention rules.

Local demonstration mode

When the app displays demo mode, external services are mocked: no payment is charged and no email is sent. Demo orders are stored locally on the server. Do not use sensitive real information in a shared demo.

Contact: hello@tickettoss.io